![]() ![]() This prompts the question: does it have the basics of phone service figured out or, is it merely selling bells and whistles?Īccording to Fit Small Business, “Users who gave Nextiva a negative review said that they experienced technical problems that were also followed by issues with customer support.” In PC Magazine, the only Nextiva product review that we found was for its standalone faxing service. ![]() In contrast, Nextiva tries to be more than phone service, offering a CRM. That’s the highest score of all business phone services covered in the survey, and much higher than the industry average of 15. In PC Magazine’s detailed analysis of user experience, Ooma received a Net Promoter score of 75, meaning that a substantial majority of Ooma’s users would recommend the phone service. Ooma Office has been named the #1 VoIP service in PC Magazine’s Business Choice Awards for the past eight years in a row. However, there are significant differences between the platforms.įirst, consider the service quality and reputation of Ooma. Both Ooma and Nextiva are scalable, providing phone solutions that meet the needs of small businesses through large enterprises. Nextiva: Phone Service Basicsīoth Ooma and Nextiva provide voice over internet (VoIP) phone service, an alternative to the high cost of a landline PBX. ![]()
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